Transform every visit into a memorable experience that generates loyal customers and spontaneous recommendations
Your customers visit once and then disappear. Hard to get them to return despite the quality of your cuisine.
Variable service quality depending on teams and timing. Lack of training and defined standards.
Customers are satisfied but not enthusiastic. No "wow effect" that generates positive word-of-mouth.
From first contact to loyalty, we optimize every touchpoint
Complete analysis of the current customer journey, identification of friction points and improvement opportunities.
Design of an optimized customer journey with key moments that create emotion and engagement.
Training your team to new standards, implementing loyalty tools and ongoing coaching.
Tracking satisfaction indicators, measuring loyalty, and continuous optimization of customer experience.
Well-located café with good food but only passing customers. Very low return rate, standard service without personality, no loyalty strategy.
Complete experience redesign: team training in emotional service, creation of an artistic loyalty program, atmosphere optimization, and implementation of customer rituals.
Complete customer journey mapping with optimization of every touchpoint and moment of truth.
Team training to create authentic connections and memorable moments with every customer.
Optimization of decor, lighting, music and ambiance to create the perfect emotional setting.
Custom loyalty systems that reward and engage your best customers effectively.
KPIs and measurement tools to continuously monitor and improve customer satisfaction.
Regular optimization cycles to adapt your experience to evolving customer expectations.
Let's analyze your current customer experience during our Complimentary Starter. We identify improvement opportunities and design 3 loyalty strategies.
🎯 Journey analysis • 📈 Loyalty strategies • 💫 Experience design